How to Cancel Your Planet Fitness Membership by Phone or Mail

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 14 people, some anonymous, worked to edit and improve it over time.

There are 8 references cited in this article, which can be found at the bottom of the page.

This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.

This article has been viewed 2,020,856 times.

Like many professional gyms, Planet Fitness does not make cancelling your membership easy. However, it is possible to do it so long as you have some patience and are willing to jump through a few contractual hoops.

Method 1 of 3:

Understanding Your Planet Fitness Contract

Find the contract you signed with Planet Fitness. Although you may have signed up with a "no contract" or "no sign-up fee" promotion, you still signed an agreement that designates how you can cancel and what situations may allow you to waive your cancellation fees. [1] X Research source

Regardless of whether you pay annually or monthly, you likely signed a 1-year contract.
Also, check to see when your contract is up. It might be easier to wait a month or two until your contract is up to cancel if you only have a couple of months left on your contract. Cancellation fees can be as much as 5 or 6 months of regular payments.

Think of a fitness contract like a leasing contract. Having to give 30 days notice and fees for early cancellation are common with gyms. In fact, if you don't cancel your membership correctly, you may have to pay your contract out in total.

If you have an injury, ask your doctor's office to write a note confirming that you will be unable to use the gym facilities. Ask him or her to give a specific amount of time that you will be unable to use the gym.
If you are moving to a new place, it must be farther than 25 miles (40 km) away from any Planet Fitness location. Planet Fitness aims to transfer memberships whenever possible. Ask your employer to write a relocation letter, and make sure to map out the distance before specifying where you will be moving. That is, establish that you will have no Planet Fitness gyms within 25 miles (40 km) of your new address. You can print off maps with your new location and the closest Planet Fitness locations marked to help your case. [3] X Research source
If neither of these situations applies to you, you will be required to pay the cancellation fee, though you can plead your case if other situations inhibit your ability to go to the gym. Be sure to have written proof of your situation, as they will not just take your word for it.

Advertisement Method 2 of 3:

Cancelling the Contract in Person

Write down the information you'll need. You will need your membership identification number. You will also likely need some personal information, such as your address, your social security number, your driver's license number, and your date of birth. [4] X Research source

Planet Fitness requires a written cancellation.
Include your back-up documentation to request your cancellation fee be waived. Clearly indicate what each piece of documentation is at the top of the page.

Check the hours for your location's Membership Services department. Call the department, and request a meeting to cancel your membership.

Tell them you want to cancel your membership. Meet with a representative, and give them the written documentation.

Ask for the cancellation in writing. Don't forget to request a signature from an employee. You want proof that you cancelled your membership, as you may need it later.

any future monthly payments." width="460" height="345" />

Arrange to cancel any future monthly payments. You may need to pay another month, but make sure that payment is cancelled after that. Settle up any cancellation fees so you can be sure your membership is cancelled.

Ask for the name and number of an appropriate contact person. If you run into trouble after canceling -- if, for example, you find that you are being charged improper fees -- you may need to contact a particular person to address the issue. [6] X Research source

Monitor your credit card or bank statements. If monthly or annual charges show up that shouldn't be there, you need to contact the gym.

Call Membership Services if any extra charges were taken out. Act immediately to avoid losing money.

Visit in person. If the gym is still insisting you pay, show them the cancellation in writing to prove that you have done so. [7] X Research source

Advertisement Method 3 of 3:

Cancelling by Certified Letter

To send a certified letter, buy the postage for certified mail at the post office or online. [9] X Research source Certified mail is only applicable to priority or first-class mail. [10] X Research source
Choose electronic or physical delivery of the signature. Essentially, you are proving that someone at Planet Fitness accepted and signed for the letter. You will get there actual signature back if you choose the physical signature, or you will be emailed a copy of their electronic signature if you choose the other option. Physical may be better for this situation because it looks more official. [11] X Research source

Gather your letter together. Don't forget to include a letter requesting the cancellation of membership, all of your documentation, your personal information, and your justification for waiving your fees, if applicable. Request that they send a notice of cancellation in writing, as well as provide a follow-up phone call to you to confirm your membership is cancelled.

Take the letter to the post office. Give it to an employee. Certified mail has to be given to an employee to receive a return signature. [12] X Research source

Call the gym if you do not receive notice your membership was cancelled. If you don't receive notification that your membership was cancelled within a week and a half, call and talk to an employee. [13] X Research source You may need to visit in person if you cannot get it cancelled through a letter.

Check your accounts. Make sure you do not have any monthly or annual charges beyond what you've agreed to pay. If you do, you need to visit Planet Fitness and show them the proof of cancellation.

Community Q&A

How do I cancel a 1-year contract that I signed if it has been longer than that? Community Answer

If you had a 1-year contract and more than one year has passed, then your contract is no longer valid or in effect. You can opt out of their services as you are no longer bound to them.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow

I have a monthly electronic payment, is it possible to change the debit card number for this payment?

Community Answer Yes, though if funds are unavailable on the new card, they may revert to the old one for payment.

If I committed to a year and that time has passed, then why am I still being charged? Community Answer

By committing to a year, you are agreeing that you will be a member and do payments for at least a year. After the year is completed, you are still a member and unless you make a positive action to put an end to the contract, the payments will continue to be requested. Since you are no longer under the year long obligation, you are free to cancel your membership at any time without an additional "buyout" fee. So march right in there and do so, explaining that your year is up and you have the law on your side if they try to convince you otherwise (of course, you should read the contract before doing this, in case there is some other arrangement you ended up agreeing to).